I happened to note that George Howell, who is their CEO and visionary was tweeting. So I posted the question to him on twitter for all the world to see, and lo-and-behold, I got an answer.
Maybe I should try the same technique for the Mint.com question I don’t seem to be getting a decent answer to.
Prediction: this model of customer service doesn’t scale. As soon as the novelty wears off, Twitter as a way for the CEO to ‘stay in touch with the little people’ will fall by the wayside. I mean where’s Jeff Bezos on Twitter?