Oh, and wait, there’s more: there is an 1-800 number to call. But guess what, they too can’t cancel. They have to forward you to someone else, and wait again, who then tries to talk you out of canceling. Geez.
To JetBlue’s credit for the moment, they are waving all change fees and more importantly, any fare differences. From their web site it seems like the flight was canceled due to ‘weather.’ While indeed tonight at 10pm we’re supposed to be in the middle of a blizzard here in Boston, on Monday, when they canceled, the weather today was predicted to ok. I guess they have better weather forecasters than the weather channel!