Letting out my Comcast frustrations
“Dear Kelley
I’ve had a very bad two days with Comcast, and if you check my account you will see that I’ve used Comcast for over 20 years!! But I am now talking to Verizon.
Because I don’t want to waste more time with you guys I will say this: I am glad to talk to someone serious who wants to know how you are going wrong. I don’t want to talk to a trained support person who is trying to calm me down. I am very calm.
Here is a short list of issues:
the web site says that the link is for an email to Rick Germano. This is clearly not the case as I am talking to you. You treat your customers like they are dummies. your voice mail menu is horrible and time wasting. it seems tike it tries all ...


